💬 Frequently Asked Questions (FAQ)
📦 Order Questions
📧 Why should I provide my real email and phone number when I order? I don’t want spam.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
📩 Why didn’t I receive an email confirmation when I made my order?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team at 800-434-9905 or email Contact@blingjewelry.com. Don't forget to add us to your safe email list.
🚚 How will I know if my order has been shipped?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information.
- Manifest pick-up: Order is ready to be shipped and waiting for UPS to pick it up.
- Pick-up scan: It has left our facility and is on its way to you.
- In transit: Your order is on the move.
- Out for delivery: Your item is on its way to your home.
- Exception: UPS has run into very bad weather and is rerouting your order.
If there is no activity for two days, call us at 800-434-9905. If your package has been damaged or lost by UPS, it takes 8–10 business days before we can re-ship or issue credit.
📦 I received an email stating that my item is on backorder, what does this mean?
We get so many items a day (and sometimes run low on popular items) that it's difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2–4 weeks to receive your item. You have several options:
- Keep your item on backorder and wait until it’s available again.
- Choose another item instead. If there is a price difference, you will either be credited or charged.
- Cancel that particular item if you don’t want to wait.
📬 When will my backorder item get shipped?
As soon as we get the item back in our warehouse, you will get an email letting you know it was shipped. All backorder items are shipped via UPS Ground, free of charge.
✏️ I put the wrong shipping address or made a mistake on my order, can you change it?
If you notice a mistake with your order, please call us at 800-434-9905 or email Contact@blingjewelry.com. If it’s after business hours, leave a clear and detailed message with your name, phone number, and order number (if available).
🚫 Can I return or exchange final sale merchandise?
Final sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?
🛒 Every time I put a second item in my shopping cart, the first item disappears?
That’s a browser issue. Try switching browsers or call 800-434-9905 or email Contact@blingjewelry.com and we’ll gladly take your order over the phone or email.
💍 Jewelry Questions
🛠️ Do you make custom orders?
Unfortunately, no. At the moment we are not able to take custom orders. However, we do have a large selection of engravable jewelry which you can customize with your own message.
📏 How do I find my ring size?
Having trouble figuring out your ring size? Head on over to our Ring Size Chart.
💛 What is the difference between gold vermeil and gold plated?
Gold plated is usually a metal such as brass or nickel covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.
📚 Miscellaneous Questions
🏬 Do you have an actual store I can come visit?
Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us.
🎟️ How can I get a coupon?
Sign up for our email newsletter, the Bling Club, and keep updated on special sales only available through our newsletter. As a bonus, when you first sign up, you’ll automatically receive your first coupon code! Multiple promos and/or coupons cannot be combined.
🔢 Where do I enter a coupon code?
When you’re ready to complete your order, go to the checkout page and you’ll see a box to add your coupon code. Click the “Apply Coupon” button.
😬 What if I forgot to use my coupon code?
Contact us via email at Contact@BlingJewelry.com or call us at 800-434-9905 with your order number and we’ll apply the coupon discount for you.
📖 Do you have a catalog?
We don’t, because it wouldn’t work well for us. We get jewelry from all over the world every day, far too much for a print catalog. The best way to stay updated is to check out our New Arrivals page or sign up for our email newsletter.
🔬 Do you offer nickel-free jewelry?
We get our jewelry from hundreds of suppliers worldwide. Most of our jewelry is nickel-free, but it’s not guaranteed unless stated in the item description. Many allergic reactions are caused by cleaning solutions rather than the metal. Test a cleanser by dabbing a Q-tip into it and testing a small area on your skin.
💎 What is the deal with CZ?
Cubic Zirconium (CZ) is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into famous diamond shapes. CZ stones can be made in any color and truly do look like the real thing. Even the wealthiest people wear CZ stones to keep up with trends affordably.
💳 Why am I receiving double charges on my credit/banking cards?
This happens when your purchase is pending. Wait until the order clears with your bank and you’ll see you’ve only been charged once.